My wife and I stayed Saturday-Wednesday of Labor Day. From the moment we arrived were treated great. Whisked away to Helios for lunch while we were waiting for our room. The room was ready around 2.
Had the standard suite, which had a living room, bedroom, two patios. Very nice. Got a quick rundown on how everything-work from our butler. Ate at Helios, El gaucho, the Italian restaurant, and Chic. Our butler arranged all reservations. Walked the grounds every morning, for three miles, colossal place.
I worked out twice at the gym. Got a couple of massages, used the spa pools. The chic show was a lot of fun. Way too much to drink tho!! Overall great trip. I have been to the Cancun area approximately 12 times. I never stayed at the same resort. I want to return here for a full week next time. Martha at Helios was our favorite staff member with her cozumel reef restoration recommendation. I would love to see her again.
My wife & I have been to loads of 5 star all inclusive resorts in the past, but this place surpasses them all, The staff, The rooms, The al La carte restaurants & bars are just perfect, It was nice to know we were able to relax in the adults-only section of the TRS without having to worry about kids running around screaming, Don’t get me wrong I love kids, but I love a bit of peace & quiet while on holiday, We enjoyed walking around the covered sections through the mangrove swamps & seeing the wildlife.
If you go on holiday here you will notice the difference between the TRS & the other 3 parts to the resort, When we had breakfast in the al La carte restaurants it was lovely & quiet with live music playing in the background but when you go into the buffet it was noise, Banging & Kids running around screaming.
On our last day, we saw a groundworker going around cleaning the lampposts with a cloth, I have never seen this on any holiday I have ever been on before.
It was a clean, peaceful resort. Staff was accommodating; the food was delicious — good selection in beer and hard liquor. Frozen pineapple margaritas were delicious. The pools were clean, and bbq was awesome.