This is our twenty first visit to Royal Hideaway and it had been as great as every other time we’ve been there. The gorgeous buildings, service, food and surroundings are what keep us coming back. Additionally, the very fact that we fulfill many friends who reunite at exactly the exact same time each year makes it even more specific.
We stayed here twice this past year and every time we had been treated as royalty. Small, romantic, amazing service, tasty food and nicely done amusement. Beach is magnificent and employees will go out of the way to make you feel unique. Back in July, we had a fantastic time but an extremely inadequate concierge, this moment, we had been in construction 27, also had Oscar as a teenager, that had been just fantastic. We’ll return many times later on.
Special shout from Christian, who’s in the deck, lunch and breakfast. Also, some employees recommended us to hire a driver in cozumel so we can have a nice trip around the island. We’ll try it next year. We must know that this gentleman this excursion and he’s most likely the hardest working person that we’ve ever fulfilled after 40+ years of travel. He recalled us each morning greeted us. Mr. John states gracias Christian and we’ll see you next year!
The staff is both helpful and accommodating and will make every attempt to satisfy your individual need or ask. Upon arrival you will meet Miquel (he is the best) who will open your door, retrieve your luggage and show you in the primary lobby. Check-in is easy and quick and, even in case your area isn’t yet prepared, they suggest that you have something to eat and make yourself comfy. My husband and I parked ourselves because the smaller of the two chief pools and regular and just rested. But if you take nothing else away from this inspection, please do that -“Shaira is your ideal poolside host in all Quintana Roo!” My husband isn’t easy to please and she understood what he wanted before he inquired. We visited the Hideaway at October and will go back for the 6th time in the subsequent two months.
We had an unbelievable experience. This resort is superb. The quality and service is well worth every penny. Everybody cares about your stay and wishes to be certain you’re comfortable and happy. We were celebrating my birthday and when the team found out they made us feel unique!
The majority of the staff is actually great, but the tranquility and reception don’t understand what is happening. The lodging or reception would even recommend a specific restaurant or pub, but it could be shut for”care”. There was no upkeep, but they only had the restaurant closed to save on hotel labour. There are 3 fine dinner restaurants, but it’s quite tricky to have a booking… even although the restaurant is half empty. Again, they simply need to spend less on hotel labour in order that they are forcing you to every at the inexpensive mediocre restaurant. The adults-only facet is very good, and in addition, it appears to attract wonderful men and women! The pool and beach is excellent. The food is really great. I had been pleased with the caliber of spirits. I believe that it’s priced a bit high for what you get, but it truly is a wonderful location.
I can not say enough about how much we appreciated this property! I’ve stayed in many hotels in this region and this is undoubtedly among the best.Large sufficient to be societal, yet small enough to really have a”boutique-like” feel. The major thing which stands out is that the exceptional support from each one in the hotel. Friendly, fast, everybody is keen to please. They recall your name! Food quality is exceptional…everything fresh and flavorful. Best shelf beverages… even their home wines are excellent quality and pair nicely with many meals. Rooms are big, stylish, exceptionally comfortable and clean. So most”small touches” (too many to list!) That added to our general experience. To list a couple: Outstanding service on the shore around the pool. While at dinner, they’d fluff up our towels bring new ones without even asking. No towel cards, infinite variety of towels available. Always lots of pool and beach chairs out there. No wristbands. Tons of quiet locations. Private service once we came for check… sitting in a desk using a refreshing beverage instead of standing at a line-up. The list continues.
Fantastic hotel. First of all the staff are excellent, the grounds, the reception, the chambers, and the restaurants are all beautiful. You can sit in the ocean front pool and revel in the view or relax in the white sand shore. Fantastic pool side service from our server, from Daniel Pat. I’d give it a 5/5 for the cost. Their entertainment isn’t as good as other resorts but I will take the smaller resort rather.