The resort and service were all amazing. Location was amazing – right in the center of all of the action. It is very lively (that may result in a whole lot of noise until the wee hours of this morning). We got dinner in Catch one night and came up into the roof every night for beverages. We totally loved the support. Our server for supper was Chris – that he had been quite attentive and supplied perfect support. Rather than bread, they provide you soft pretzels which are to expire! Everything we ordered was new and flavorful. Nico and Marco were the very best bartenders! They made amazing beverages (off and on the menu) and gave us excellent tequila education! Highly urge!
The resort can be found on the surface of a shopping cart, pedestrian friendly place with several restaurants and stores. Checkin and checkout were quick. Staffs were very beneficial. They gave us towels without even asking any question and did not rush us to depart. The pool area was fine. They reopen after for swimming pool party. Our room was clean and decent size. Just FYI, automobile can’t enter the road where the resort is on. We parked our car in Tendenza garage down the road for easy in and out and didn’t utilize valet parking. The sole real issue we had during our stay was that the sounds. Staff gave us earplugs with no asking. Our area was the fifth space from the road and we were not light sleepers. But we still awakened after midnight due to the audio playing outdoors, finally went to sleep using all the earplugs.
Whether you arrive a few days or several weeks, Playa del Carmen is definitely the place. Your family and friends will love it. The spots to meet are beautiful. It will be an experience you will never forget. And if you care about the accommodation, there are many options. From small hotels to large chain resorts. Thompson is a charming hotel. Some employees recommended us the cozumel jeep and tequila tasting excursion near here. The good thing about boutique hotels is the experience. You do not have to deal with hotel chain problems because the customer service is remarkable. I loved it.
I arrived here in a major set for NYE 2018/2019 and we had a wonderful time in the Thompson Playa del Carmen. The staff was super easy – starting weeks before the trip that we had been emailing for help preparation activities and reserving restaurants and airport transport. The rooms were fantastic and also the late-night room service was a significant plus. The rooftop pool was magnificent and we enjoyed lounging by the water and drinking margaritas. Dinner at Catch was fantastic and they could adapt our group of 19 letting us to put our dinner orders beforehand to make it simpler on the kitchen too. We also spent a day in the shore house down the road that was lovely. And of course the NYE celebration, that featured Nelly and has been rather active. The place was ideal for us since the resort is directly on the primary drag and only a couple of minutes’ stroll from most of the largest clubs in the region. We could not have asked for a better setting to your bachelorette weekend – thank you for the Thompson Playa del Carmen for making our stay really simple and welcoming!
Awesome support. My husband and I’ve stayed in the Thompson multiple occasions here in Playa and we’ve also just joined them to the pool in the roof. The ceviche is excellent and their other entrances in their own menu. We’ve also had attempted their restaurant Grab. Good option if you’re staying or only linking them to the pool/bar support.
We loved our stay, the reasons, pool, food… The only problem was that the sound. We endured for a couple nights. Earplugs don’t do this trick. Apparently there aren’t any noise codes. You may hear live bands till at 1 am. The food is exceptional, contemporary Mexican. The staff are fine, but miss the mark on particulars such as requesting pool towels rather than getting. We asked our fish grilled and it came uncooked. I believe they simply now their heads.
We only spent an unbelievable five nights in the Thompson Beach Club. From lodging, meals, entertaining and an unbelievable staff everything was fantastic. We love the place for a couple and also a burst at the NYE Rooftop Party and the team just could have been more useful. By Leslie Alvarado assistance before our coming booking some unwanted trips into the staff being helpful in arranging a birthday party. Thank you for a fantastic five days.
The very first day we had a complimentary facial by an external business. It was great till they billed us $200 for something we didn’t desire. It was a major miscommunication and I trust they don’t conduct business with the Thompson. My spouse and I felt forced to cover something that’s supposed to be free. Julian did his very best to help fix the issue however Lila ( the supervisor at the face area ) was quite pushy in regards to her goods. It was supposed to be an 1 hour, but it had been 30 mins only. Now, my spouse and I wished to leave our resort and go to some other location, yet; we wanted to give it another chance, because it wasn’t there fault that people have billed.
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